O2, Three and iD Mobile have emerged as the most complained-about mobile providers in the UK, according to the latest quarterly figures from Ofcom. The telecommunications regulator's data reveals significant disparities in customer satisfaction across the industry.
TalkTalk attracted the highest number of complaints from broadband consumers during the same period. In contrast, Plusnet generated the fewest complaints among broadband providers, demonstrating a stark difference in customer experience.
Mobile providers show mixed performance
EE, Sky Mobile, Tesco Mobile and Vodafone were identified as the least complained-about mobile providers. The regulator publishes these figures quarterly to help consumers make informed decisions about their telecommunications services.
O2's broadband customers primarily complained about how their grievances were handled by the company. Three customers were most frequently concerned about billing, pricing and charges, highlighting ongoing issues with transparency and customer service.
Landline and pay-TV complaints revealed
EE and TalkTalk were the most complained-about landline providers during the quarter. Utility Warehouse generated the fewest complaints in this category, suggesting better customer satisfaction levels.
Virgin Media was the pay-TV provider that generated the most complaints from consumers. Sky and TalkTalk customers were the happiest with their pay-TV service, according to the data.
Quarterly trends show mixed results
The figures cover complaints received by Ofcom from January to March this year. They remained similar to the previous quarter, but complaints about fixed broadband and pay-TV services increased during this period.
Ofcom compiles and publishes these figures to help consumers compare how their providers perform against competitors. The data is designed to assist customers who are considering switching to a new provider.
An Ofcom spokeswoman said: "It's positive to see stable complaints numbers overall, which have come down over time. But this doesn't mean telecoms companies can sit back when it comes to customer service. Some providers have seen complaints about them increase, so we want to see further improvements."
(PA/London) Note: This article has been edited with the help of Artificial Intelligence.
